Retail Training Specialist

4 weeks ago


Brisbane, Queensland, Australia Amplifon Full time
Amplifon Retail Trainer Opportunity

Amplifon, the global leader in the hearing care retail industry, is seeking a highly skilled Retail Trainer to join our team. As a Retail Trainer, you will play a critical role in up-skilling our Customer Service Team, ensuring best practices in customer service are followed, and consistently monitoring and evaluating training delivered.

Key Responsibilities:
  • Deliver CA coaching programs to enhance customer service skills
  • Ensure adherence to best practices in customer service across all clinics
  • Monitor and evaluate training effectiveness
  • Develop and implement training plans for areas of improvement
  • Train through various methodologies, including e-learning, online, and face-to-face sessions
  • Conduct induction programs for new joiners
  • Administer on-the-job training and develop training modules
Requirements:
  • Completion of year 12 or equivalent
  • Minimum 2 years of experience in a client-facing role
  • Passion for training and service excellence
  • Confident public speaking skills
  • Knowledge of MS Office Suite
  • Ability to travel interstate and hold a valid driver's license
  • Highly organized and deadline-driven
  • Proven track record as a CA with the ability to deliver results
What We Offer:
  • Competitive remuneration with performance bonus
  • Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
  • Yearly flu vaccinations
  • Free access to our Employee Assistance Program
  • Career growth opportunities within the largest independent hearing care network

Amplifon is an equal opportunity employer, committed to promoting diversity and inclusion. We encourage persons of all ages and backgrounds to apply.



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