Retail Training Specialist

2 weeks ago


Brisbane, Queensland, Australia Amplifon Full time

Amplifon Retail Trainer Role

Amplifon is the global leader in the hearing care retail industry, empowering people to rediscover all the emotions of sound. We are seeking a highly skilled Retail Trainer to join our team in Brisbane, QLD, Australia.

Key Responsibilities

  • Deliver coaching programs to up-skill our CA Team using superior diary management and appointment activation skills.
  • Ensure best practices in customer service are followed in all clinics.
  • Consistently monitor and evaluate training delivered.
  • Prepare training plans for identified areas of improvement.
  • Train through a variety of methodologies including e-learning, online and face-to-face sessions.
  • Conduct induction programs for new joiners.
  • Administer on-the-job training.
  • Develop and update training modules.

Requirements

  • Completion of year 12 or equivalent.
  • Worked in a client-facing role for a minimum 2 years.
  • Have a passion for training and service excellence.
  • Be confident in public speaking.
  • Have knowledge of MS Office Suite.
  • Ability to travel interstate and hold a driver's license.
  • Be highly organised and deadline-driven.
  • A proven CA with the ability to deliver results.

What We Offer

  • Competitive remuneration with performance bonus.
  • Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends.
  • Yearly flu vaccinations.
  • Free access to our Employee Assistance Program.
  • Career growth opportunities within the largest independent hearing care network.

This is an exciting opportunity to partner with leaders to drive business improvement while ensuring we don't lose focus from our key asset - our people. If you're ready for your next challenge, we encourage you to apply.



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