Accor Front Office Manager

1 week ago


Melbourne, Victoria, Australia Accor Full time

Company Overview

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Pullman & Mercure Melbourne Albert Park is a dual-brand hotel located opposite Albert Park Lake, offering an extensive range of facilities and services to business and leisure travellers. With 378 rooms, a restaurant, bar, pool, gym, and one of the largest conference spaces in Melbourne, our hotel is an ideal destination for meetings and events.

About the Role

">We are seeking an experienced Duty Manager to join our Front Office team. Reporting to the Front Office Manager, you will be responsible for leading a shift of front office professionals, ensuring exceptional guest experiences at all times. Your key responsibilities will include developing and implementing procedures for the front office department, fostering a focus on guest engagement, and managing the team's performance.

Key Responsibilities

">• Lead a shift of front office professionals, prioritizing guest satisfaction
• Develop and implement procedures for the front office department, promoting efficiency and effectiveness
• Foster a culture of guest engagement, ensuring that every interaction exceeds expectations
• Manage the team's performance, providing guidance and support as needed

Requirements

">To be successful in this role, you will require:
• Previous experience in a similar role, with a proven track record of success
• Excellent time management skills, with the ability to prioritize tasks effectively
• Strong communication and customer service skills, with a passion for delivering exceptional guest experiences
• Ability to work autonomously, with a high level of independence
• Current Responsible Service of Alcohol (RSA) certification and First Aid certification, or willingness to obtain

Benefits

">As a valued member of our team, you can expect a competitive salary package, including: $60,000 - $70,000 per annum, depending on experience
Extensive accommodation and food & beverage benefits (globally)
Daily meals provided
Free onsite parking
Weekly dry cleaning allowance

About Accor

">At Accor, we are committed to attracting, recruiting, developing, and promoting talent from diverse backgrounds. We believe in fostering a culture of inclusion and respect, where everyone has the opportunity to grow and succeed. If you share our values and are passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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