Luxury Service Ambassador
5 days ago
We are seeking a highly skilled and passionate Luxury Service Ambassador to join our Front Office Team at Sofitel Melbourne on Collins. As a key representative of the hotel, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.
Job Summary:
- Provide a warm welcome and farewell to our guests
- Attend to guest requests quickly and efficiently, striving for total customer satisfaction
- Parking and retrieving guest vehicles
- Delivery and collection of guest luggage
- Assist guests with directions and other enquiries
- Deliver personalised service with passion and professionalism
- E nsure the highest level of security for guests' luggage and vehicles
Qualifications:
- A full Driver's licence
- Experience driving in Australia is an advantage
- Excellent communication and interpersonal skills
- Initiate contact and establish rapport easily
- A friendly disposition and the ability to remain calm in high pressure work situations
- Demonstrated versatility and initiative in responding to guest requests and situations
Benefits:
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
Estimated Salary: $70,000 - $90,000 per annum (dependent on experience)
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