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Luxury Service Ambassador

1 month ago

Melbourne, Victoria, Australia AccorHotel Full time

We are seeking a highly skilled and passionate Luxury Service Ambassador to join our Front Office Team at Sofitel Melbourne on Collins. As a key representative of the hotel, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Job Summary:

  • Provide a warm welcome and farewell to our guests
  • Attend to guest requests quickly and efficiently, striving for total customer satisfaction
  • Parking and retrieving guest vehicles
  • Delivery and collection of guest luggage
  • Assist guests with directions and other enquiries
  • Deliver personalised service with passion and professionalism
  • E nsure the highest level of security for guests' luggage and vehicles

Qualifications:

  • A full Driver's licence
  • Experience driving in Australia is an advantage
  • Excellent communication and interpersonal skills
  • Initiate contact and establish rapport easily
  • A friendly disposition and the ability to remain calm in high pressure work situations
  • Demonstrated versatility and initiative in responding to guest requests and situations

Benefits:

  • Build a career with the largest hotel group in the Pacific
  • Central accessible location in Melbourne's CBD
  • Laundered uniforms
  • Complimentary hotel stay package for your work anniversary
  • Worldwide employee and family and friends benefits at Accor Hotels

Estimated Salary: $70,000 - $90,000 per annum (dependent on experience)