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Referral Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000
Role Overview

We are seeking an experienced Referral Coordinator to join our team. As a key member of the team, you will play a crucial role in providing exceptional customer service and referral processing.

Key Responsibilities Include:

  • Contact clients or their representatives using high standards of customer service, including interpreter services when required.
  • Confirm consent to collect and share client information, provide service details if needed, and notify about expected visits.
  • Process referrals timely, accurately, and thoroughly to meet contractual requirements and support best care.
  • Identify and gather referral information from other sources as appropriate, updating external client portals.
  • Work closely with senior roles during routine referral processing and escalations.
  • Accurately document into the client database and electronic files, adhering to organisational records management requirements.
  • Liaise with clients, carers, health professionals, database personnel, assessors, and other referrers as necessary.
  • Seek guidance on complex referrals and take direction from supervisors.
  • Handle difficult callers, including those resistant to services or at risk.
  • Identify at-risk or vulnerable clients and escalate appropriately.
  • Maintain high data input accuracy and integrity.
Required Skills and Qualifications

Essential Knowledge, Skills, and Experience:

  • Demonstrate relevant knowledge and experience in delivering professional, empathetic, and warm customer service.
  • Experience with word processing, spreadsheets, calendar management, and emails.
  • Strong administrative skills with attention to detail and support for daily operations.
  • Effective verbal and written communication and interpersonal skills.
  • Time management and organisational skills to plan and prioritise work effectively.
  • Able to work autonomously and as part of a team.
  • Empathy and flexibility in managing sensitive client situations.
  • Understanding of service provision, allocation, and contractual compliance.
  • Able to follow directions and respond to feedback.
  • National Police Clearance.