Support Coordinator

3 weeks ago

Sydney, New South Wales, Australia Brilliant Life Services Full time
Support Coordinator / Relationship Officer

Brilliant Life Services is a registered NDIS Provider with extensive experience in the field of Disability and specialist support. We have a team of dedicated and skilled individuals providing specialist Behaviour Support and Psychological interventions.

Our philosophy is that people are at the heart of everything we do. We invest in our staff and recognise that it takes a community of truly talented individuals who are deeply motivated by seeing clients live their best life.

If you are a talented professional who is motivated by seeing your clients excel and live their best life, then please reach out and speak to us about joining our team.

We are seeking Support Coordinator / Relationship Manager to make the move to a rewarding career with Brilliant Life Services.

Why join our team:

We pride ourselves on delivering services that are at the highest standards and are committed to achieving positive outcomes. Our underpinning philosophy is that working together as a team, sharing in each other's expertise, supporting each other, assisting in each other's development helps us meet these outcomes.

About the Role

We are seeking a motivated and detail-oriented Support Coordinator / Relationship Manager to join our team at our Campbeltown or Bella Vista clinic. You will be responsible for driving the growth of the organisation through strategic and mindful networking in the NDIS and Allied Health sectors. The primary goal is to generate a consistent flow of referrals by establishing and maintaining relationships with key stakeholders, including large referrers. This role requires proactive engagement with the community, understanding the needs of referrers, and ensuring that BLS adapts to meet those needs. The Relationship Officer will also manage any conflicts that arise, ensuring ongoing collaboration and satisfaction with major referrers.

Do you have the following experience and expertise:

  • Strong background in customer service, with excellent communication and interpersonal skills.
  • Networking and Relationship management with our clients and stakeholders
  • Ability to work independently and as part of a team.
  • Results Orientated and results driven - building our referral pipeline consistently
  • Strong skills with problem solving and relationship management finding clear solutions to prevent conflict
  • Proficiency in Microsoft Office Suite and experience with database management.
  • Strong organisational skills to track and manage multiple referral relationships simultaneously
  • Knowledge of NDIS and disability services is an advantage.
  • Demonstrated experience in relationship management or business development, preferably within the NDIS, disability, or healthcare sectors.
  • Proven track record of successfully generating referrals through networking and relationship building.
  • Experience managing large accounts or referrer relationships, including conflict resolution and tailored service delivery.
  • Driver's License and own car for work

Benefits and Perks

  • Full-time and part-time positions.
  • Highly competitive salary package based on experience.
  • On the job training as well as appropriate external training.
  • A strong social and supportive culture.
  • Remote work flexibility when required.
  • A supportive, fun, happy team working environment.
  • An employee of the month bonus.
  • Reward and Recognition Program.

How to apply

Please send me, Kate Taylor, your resume to:

Or call me on to discuss this opportunity and other opportunities with Brilliant Life Services.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Business Development
Industries
  • Hospitals and Health Care
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