Spearhead Reservations Success

6 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $85,000 - $115,000
Reservations Leadership Manager

Oversee the Reservations Department across multiple venues, providing strategic direction and operational oversight to ensure smooth guest bookings.

Key Responsibilities:
  • Lead and direct a team of reservation professionals, fostering a culture that encourages professional growth, collaboration, and exceptional guest service.
  • Develop and implement reservations strategies to achieve occupancy and revenue targets across multiple locations.
  • Achieve set KPIs for conversion of enquiries generated from digital marketing campaigns.
  • Monitor reservation trends, identifying opportunities for improvement and adjusting strategies to market conditions.
  • Ensure consistent delivery of exceptional guest service throughout the booking process.
Requirements:
  • Minimum 5 years' experience in a similar role, multi-venue experience highly regarded.
  • Strong track record in hospitality reservations leadership within a fast-paced environment.
  • Reservations system management experience required.
  • Proven ability to build trust and maintain strong working relationships across multiple stakeholder groups.

What You'll Need:

  • Bachelor's degree in Hospitality Management or related field.
  • Advanced knowledge of hospitality industry trends and best practices.
  • Excellent communication and interpersonal skills.

Why Choose This Role?

  • Opportunity to work with a dynamic team in a fast-paced environment.
  • Chance to develop leadership skills and advance your career.
  • Competitive compensation and benefits package.

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