Events and Reservation Coordinator,

1 week ago

Brisbane, Queensland, Australia Ghanem Group Full time $60,000 - $90,000 per year

Who we are

Ghanem Group is a pioneering, multi-award-winning, family-owned hospitality group with a 45-year history in Queensland and Victoria. Ghanem Group has grown fastidiously, and has its sights set firmly on the role it will continue to play in the future of Australia's exciting and evolving hospitality landscape. The exciting portfolio of hospitality destinations currently includes 70+ event spaces across 11 venues, with more exciting additions to be added over the year ahead. Ghanem Group is recognised for exceptional service, hospitality, and an ability to create unforgettable dining and event experiences in cutting-edge designed venues.

Opportunity

Join our passionate team as a Reservation and Events Coordinator We're looking for a dynamic hospitality individual who is eagar to succeed in reservations and events. As part of our team, you'll play a pivotal role in deliverying seamless event coordination, reservation support, excellent customer service, and efficient office administration across all Ghanem Group venues.

Key responsibilities include managing reservations, coordinating events and private dining room bookings, handling financial reconciliations, and providing exceptional customer service. You'll report directly to the Group Event Sales & Reservations Manager, contributing to our team's success with your organizational skills and dedication to creating memorable guest experiences.

If you thrive in a fast-paced environment and have a knack for hospitality operations, apply now to be part of our vibrant team at Ghanem Group

Key responsibilities will include:

  • Act as the friendly first point of contact for reservations and events across all Ghanem Group venues, from enquiry through to operational fruition
  • Deliver premium, prompt, and personalised customer service for reservation and event management
  • Guide reservation and event customers through their coordination requirements, venue logistics, financials, menu selections, and wider protocols as required
  • Preparation of accurate event quotes, contracts and payment invoices, event orders, and communications platform upkeep
  • Uphold all sales, events, and reservation processes and procedures
  • Deliver strong time management, proactive organisation, and prioritisation skills
  • Passionately cultivate positive, collaborative, and fruitful internal and external relationships with peers, venues, customers, and stakeholders
  • Expand business and commercial opportunities through quoting, converting, upselling, cross-selling, repeat business opportunities

To be successful in this role you will possess the following demonstrated skills and experience:

  • Hospitality experience is preferred; event knowledge is a plus but not required
  • Exceptional customer service ethic and high expectations for quality
  • Good organisation skills with the ability to multitask and meet changing deadlines
  • Take pride in delivering friendly, clear and accurate communication, over the phone, in person, and in writing
  • Uphold a solution-focused mindset, a multi-tasker, can-do attitude, and team spirit
  • Available and willing to work occasional early evenings and tortating weekends.

Offer

This role is based at our Head Office and available to start immediately, boasts a strong remuneration package comprised of an excellent base salary, office hours, company-wide discounts, and ongoing development opportunities. 

To learn more about this role, submit your application.

Brisbane, QLD, 4000

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