Customer Service Professional

4 weeks ago


Newcastle, New South Wales, Australia Housing Industry Association Full time

About the Role

The Housing Industry Association (HIA) is seeking a highly skilled Customer Service Officer to join our team at the HIA Home Inspirations Centre.

The successful candidate will be responsible for providing exceptional customer service to visitors, processing visitor information, and undertaking administrative tasks associated with the Centre's operation.

Key Responsibilities

  • Action and record visitor information accurately and in a timely manner
  • Answer phones and attend to visitor/exhibitor queries
  • Provide general administrative support
  • Utilize design and construction knowledge within the residential construction sector

Requirements

  • Excellent telephone manner
  • Developed customer service and interpersonal skills
  • Proficiency in MS Word, Access, and Excel

The ideal candidate will possess a strong ability to work in a fast-paced environment, provide exceptional customer service, and maintain accurate records. If you are a motivated and organized individual with a passion for customer service, please submit your application.



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