Food and Beverage Operations Manager

7 days ago

Hobart, Tasmania, Australia Hilton Worldwide, Inc. Full time
Job Description

Job Title: Food and Beverage Supervisor

Job Summary:

We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Hilton Worldwide, Inc. As a Food and Beverage Supervisor, you will be responsible for ensuring the efficient and professional service of food and beverages within the restaurant, while maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Maintain a high customer service focus by approaching your job with the customers always in mind.
  • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
  • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
  • Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
  • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
  • Confidently know the food and beverage menu contents and explain them in detail to guests.
  • Understand dietary requirements and offer appropriate suggestions.
  • In consultation with the Manager, agree and implement actions to make improvements to customer service.
  • Complete the checklist in product knowledge.
  • Make suggestions on the menu that might suit guests of different nationalities.
  • Familiarize with menu items of all other outlets to recommend guests to other outlets.
  • Confidently know the opening hours of all restaurants and hotel outlets.
  • Able to recommend other restaurants and city attractions to hotel guests.
  • Actively check team members' product knowledge on each shift.
  • Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
  • Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
  • Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
  • Ensure that all team members are briefed for the details of the shift ahead.
  • Complete the checklist on preparing the restaurant for service.
  • Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
  • Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
  • Follow-up on any guest questions or queries immediately and if you don't have the answer, check with your Manager.
  • Ensure that all service procedures are carried out to the standards required.
  • Make sure that all areas are cleaned and maintained in accordance with operating procedure.
  • Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
  • Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
  • Assist restaurant managers with training all team members for the 'induction training' and 'on the job training'.
  • Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
  • Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.

Requirements:

  • Previous experience in a supervisory position in a 4 / 5-star category hotel.
  • Good English skills, both verbal and written to meet business needs.
  • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
  • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
  • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
  • Strong leadership and training skills.
  • Outgoing personality and willing to work flexible hours including weekdays, weekends and public holidays.

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