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Food and Beverage Service Associate

2 months ago

Hobart, Tasmania, Australia Hilton Hotels Full time

About the Role

We are seeking a highly motivated and customer-focused Food and Beverage Attendant to join our team at DoubleTree by Hilton Hobart. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring their experience is nothing short of exceptional.

Key Responsibilities

  • Maintain high customer service standards by approaching every interaction with a smile and a willingness to assist.
  • Take personal responsibility for the service experience of all guests in your designated area, ensuring that every guest feels valued and cared for.
  • Contribute to a positive and inclusive team environment by showing cooperation and support to colleagues in the pursuit of team goals.
  • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
  • Confidently know the food and beverage menu contents and explain them in detail to guests, making recommendations and suggestions as needed.
  • Understand dietary requirements and offer appropriate suggestions to ensure that every guest has a memorable dining experience.
  • Complete checklists on product knowledge and stay up-to-date on menu items, promotions, and events to provide exceptional service.
  • Make suggestions on the menu that might suit guests of different nationalities and cultures, promoting the services and facilities of Hilton hotels to guests and suppliers.
  • Familiarize yourself with menu items of all other outlets to recommend guests to other outlets and enhance their overall experience.
  • Confidently know opening hours of all restaurants and hotel outlets, providing accurate information to guests and colleagues alike.
  • Able to recommend other restaurants and city attractions to hotel guests, enhancing their stay and promoting the local community.

Requirements

  • Previous experience in a similar position in a 4/5-star category hotel, with a strong focus on customer service and teamwork.
  • Good command of English to meet business needs, with the ability to communicate effectively with guests and colleagues.
  • Motivated and committed, approaching all tasks with enthusiasm and a willingness to learn and grow.
  • Flexible and responsive to changing requirements, with a positive attitude and a willingness to adapt to new situations.
  • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals, promoting a positive and inclusive team environment.
  • Possess basic knowledge of food and beverage preparation and service, with the ability to remember, recite, and promote the variety of menu items.
  • Open-minded with an outgoing personality, willing to work varied hours and provide exceptional service to every guest.