Technical Infrastructure Support Specialist

6 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $89,292 - $96,273

Job Title: Technical Infrastructure Support Specialist

About the Role

This is a challenging opportunity to provide technical support and services to ensure operational service delivery requirements are met for a new courthouse. The successful candidate will be responsible for providing specialized technical support and services to internal users including judiciary, VCAT members, staff from CSV jurisdictions, and external tenant agencies.

Key Responsibilities
  • Serve as the initial point of contact in respect of all technology for judicial officers and judicial support staff.
  • Provide technical support for all things relating to AV/VC hardware and software, Digital Wayfinding Technologies, Corporate Desktop and networking infrastructure.
  • Proactively identify and monitor suitable opportunities to enhance current courtroom and corporate technology practices and procedure with existing and up-and-coming offerings.
  • Prioritize and resolve courtroom AV/VC issues, as well as liaise serious in-court technology issues with appropriate support teams and stakeholders.
About You

We are seeking a technically proficient individual who has attention to detail and loves problem-solving in a fast-paced environment. The ideal candidate will have experience in problem-solving, technical escalation, and supporting continuity in high-stakes or time-sensitive environments.

Benefits

The role offers a supportive and inclusive work environment with flexible conditions and professional development opportunities. The successful candidate will also have access to ongoing training and development programs to enhance their skills and knowledge.

Requirements

To be considered for this role, you must have proven experience in working within a small team while juggling multiple priorities and independent problem-solving capabilities. Additionally, you must have demonstrated experience in a wide range of technologies, IT systems, desktop and mobility support, technical troubleshooting, and engaging with vendors.

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