Senior Cloud Infrastructure Specialist

4 weeks ago

Sydney, New South Wales, Australia Microsoft Full time

Overview

At Microsoft, we're committed to fostering an inclusive work environment where every employee can thrive. Our mission is to empower every person and organization on the planet to achieve more. As a member of our team, you'll work with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Empower Billions

Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers our cloud services. We're responsible for designing, building, and operating our global datacenters, managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning, and capacity utilization of our unified infrastructure. Our focus is on smart growth with an emphasis on automation, data-driven engineering, cost-effectiveness, and environmental sustainability.

Qualifications

Required Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 5 years technical experience in critical environments, network engineering, service engineering, or systems engineering
  • OR equivalent experience.
  • 5+ years technical experience working within Data Center Operations or distributed systems.
  • Management Information Systems (MIS), or other industry or product specific Engineering Certifications.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Responsibilities

Responsibilities:

  • Leverages advanced technical expertise, judgment, and decision making to coordinate multiple work streams and resources in highly complex crisis situations to drive mitigation plan and resolve crisis by engaging necessary teams and escalating to appropriate stakeholders. Applies diagnostic expertise.
  • Responds to incidents during regular on-call rotations, including highly complex issues with major customer or business impact, by identifying the level of impact, troubleshooting, making difficult decisions based on business impact, deploying appropriate fixes to resolve root cause(s), and driving automations for prevention of recurring issues through managing multiple workstreams and/or resources required for incident resolution (e.g., product teams and owners, organization leadership, engineering teams).
  • Drives post-mortems and shares insights related to highly complex incidents and their resolution through postmortem reports and regular review meetings to identify opportunities to adopt similar solutions that can prevent incident recurrence in similar systems, platforms, and products across organizations.
  • End-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.
  • Maintains advanced knowledge and expertise as technology landscape evolves, leveraging industry norms and deep understanding to drive the adoption of innovative solutions across.

Benefits

Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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