Health Service Reception Officer

2 days ago

Brisbane, Queensland, Australia beBeeAdministration Full time $64,730
ATSICHS Brisbane is a not-for-profit community-owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan.

Job Requirements:
- Certificate III Business Administration
- Previous experience in a receptionist or administrative role, preferably within a health or community service setting
- Understanding of Aboriginal and Torres Strait Islander cultures, values, and health and wellbeing needs
- Strong customer service skills with the ability to communicate effectively with people from diverse backgrounds
- Competency in using computer systems, including Microsoft Office and medical software
- Strong interpersonal and communication skills with the ability to engage respectfully with clients, staff, and community members

The successful candidate will be responsible for providing a welcoming and culturally safe reception area for clients and visitors. This includes managing client check-ins, appointments, and inquiries in a respectful and efficient manner, answering and directing phone calls professionally, maintaining the cleanliness and organisation of the reception area, and providing culturally safe support and assistance to Aboriginal and Torres Strait Islander clients. Additionally, they will build rapport and trust with clients, ensure they feel supported and respected, advocate for culturally appropriate services, contribute to improving cultural safety within the organisation, work collaboratively with colleagues, participate in team meetings, training, and professional development opportunities, provide feedback and contribute to service improvements, and support the implementation of culturally responsive practices.

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