Hardware Support Specialist

4 weeks ago

Melbourne, Victoria, Australia Bunnings Full time
About the Role

We are seeking a skilled Hardware Support Technician to join our team at Bunnings. As a key member of our technical support team, you will be responsible for repairing and supporting point of sale hardware and warehouse mobile computers across our store network.

Key Responsibilities
  • Ensure the effective resolution of assigned tickets through our ticketing system (ServiceNow)
  • Provide advice to team members, troubleshooting, and support for queries related to register peripherals, telephony, label printers, and mobile computers
  • Participate in project work, such as replacement programs and refresh technology rollouts
  • Manage administrative tasks, including ordering hardware, ensuring compliance with purchasing processes, license compliance, adherence to security policies, updating asset registers, and maintaining stock levels
Requirements
  • Ideally some experience working with technology hardware (Level 1-Level 2 support experience would be highly regarded)
  • Hands on experience with technical repairs, experience working with POS devices, printers, scanners, or Zebra mobile devices would be highly regarded
  • A collaborative and enthusiastic team orientated approach to providing team member support
  • Good communication skills, both verbal and written
  • Tenacity to pursue and resolve ongoing issues
  • Natural desire to keep up to date with developments in technology
  • Formal IT qualification or relevant experience desired
What We Offer
  • Our flexible and informal work environment which helps bring balance between work and home
  • Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch
  • Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café
  • 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks
  • The opportunity to create a real difference in your local community and environment

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