Hardware Support Specialist

1 month ago

Melbourne, Victoria, Australia Bunnings Full time
About the Role

We are seeking a skilled Hardware Support Technician to join our team at Bunnings. As a key member of our technical support team, you will be responsible for repairing and supporting point of sale hardware and warehouse mobile computers across our store network.

Your primary responsibilities will include conducting physical repairs on devices, troubleshooting to identify and resolve hardware faults, and managing vendor warranty processes. You will also provide remote assistance on escalations and perform root cause analysis on identified problems.

Key Responsibilities
  • Ensure the effective resolution of assigned tickets through our ticketing system (ServiceNow)
  • Provide advice to team members, troubleshooting, and support for queries related to register peripherals, telephony, label printers, and mobile computers
  • Participate in project work, such as replacement programs and refresh technology rollouts
  • Manage administrative tasks, including ordering hardware, ensuring compliance with purchasing processes, license compliance, adherence to security policies, updating asset registers, and maintaining stock levels
Requirements
  • Ideally some experience working with technology hardware (Level 1-Level 2 support experience would be highly regarded)
  • Hands on experience with technical repairs, experience working with POS devices, printers, scanners, or Zebra mobile devices would be highly regarded
  • A collaborative and enthusiastic team orientated approach to providing team member support
  • Good communication skills, both verbal and written
  • Tenacity to pursue and resolve ongoing issues
  • Natural desire to keep up to date with developments in technology
  • Formal IT qualification or relevant experience desired
About Bunnings

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We are committed to providing our customers with the best possible service and products. As a member of our team, you will have the opportunity to grow and develop your skills in a collaborative and supportive environment.

We offer a range of benefits, including flexible work arrangements, team discounts, and opportunities for professional development. If you are passionate about technology and problem-solving, and are looking for a challenging and rewarding role, we encourage you to apply.

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