IT Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Unlock Your Technical Expertise

We're seeking a skilled IT Desktop Support Engineer to deliver exceptional onsite face-to-face support and take our IT services to the next level.

Key Responsibilities:

  • Provide Level 1/2 IT support to end-users, troubleshoot hardware and software issues, and deliver effective solutions.
  • Utilize your PowerShell scripting expertise to automate routine tasks, streamline processes, and enhance efficiency.
  • Leverage SCCM deployment skills to manage software installations, updates, and configurations across our network.
  • Deliver outstanding face-to-face support, building positive relationships with users and ensuring their technology needs are met onsite.
  • Collaborate with cross-functional teams to identify and implement IT improvements, contributing to the overall technology roadmap.

Qualifications:

  • Proven experience as an IT Desktop Support Engineer, handling Level 1/2 support requests.
  • Strong proficiency in PowerShell scripting for automation and task simplification.
  • Hands-on expertise with SCCM deployment for software distribution and updates.
  • Exceptional onsite support skills, with the ability to communicate technical concepts effectively to non-technical users.
  • Familiarity with various operating systems (Windows, MacOS) and hardware components.
  • Strong problem-solving ability, adaptability, and a customer-focused mindset.

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