IT Support Specialist
3 weeks ago
Unlock Your Technical Expertise
We're seeking a skilled IT Desktop Support Engineer to deliver exceptional onsite face-to-face support and take our IT services to the next level.
Key Responsibilities:
- Provide Level 1/2 IT support to end-users, troubleshoot hardware and software issues, and deliver effective solutions.
- Utilize your PowerShell scripting expertise to automate routine tasks, streamline processes, and enhance efficiency.
- Leverage SCCM deployment skills to manage software installations, updates, and configurations across our network.
- Deliver outstanding face-to-face support, building positive relationships with users and ensuring their technology needs are met onsite.
- Collaborate with cross-functional teams to identify and implement IT improvements, contributing to the overall technology roadmap.
Qualifications:
- Proven experience as an IT Desktop Support Engineer, handling Level 1/2 support requests.
- Strong proficiency in PowerShell scripting for automation and task simplification.
- Hands-on expertise with SCCM deployment for software distribution and updates.
- Exceptional onsite support skills, with the ability to communicate technical concepts effectively to non-technical users.
- Familiarity with various operating systems (Windows, MacOS) and hardware components.
- Strong problem-solving ability, adaptability, and a customer-focused mindset.
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