Customer Experience Advocate
1 week ago
We are seeking an exceptional Customer Value Specialist to join our team. As a key member of our retail store, you will play a vital role in delivering outstanding customer experiences and helping people live longer, healthier, happier lives.
About the RoleThis is a permanent part-time position working 26 hours per week, including Saturdays. You will be based in our Box Hill store and will work towards customer growth activities.
- Provide personalized recommendations for health and wellbeing products that meet customers' unique needs.
- Develop business and community relationships to promote our brand and products, driving new membership acquisition.
You will take a 'customer-first' approach, assisting existing Bupa members with their day-to-day transactions, ensuring they understand the full value of their health insurance product, providing solutions to identified concerns or needs, and educating them on all benefits they can access.
Your BenefitsWe reward our people and celebrate their success. Our comprehensive global health and wellbeing program, Viva Healthier and Happier, supports employees in achieving their best physical and mental health. You'll also have access to dedicated store managers, classroom training, e-Learning, and on-the-floor product knowledge training, as well as our state-of-the-art knowledge base, 'Know-It'. We offer a supportive environment where you can grow and develop your career.
Salary: $60,000 - $70,000 per annum (pro rata). This estimate is based on industry standards for similar roles in Melbourne, Australia.
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