Luxury Hotel Guest Services Representative

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $78,000
Job Opportunity

The role of a Guest Service Agent is integral to our Front Office operations, requiring exceptional service skills in order to meet the expectations of our guests.

Key Responsibilities
  • Guest Interaction: Welcome and assist guests with a warm and courteous demeanor.
  • Billing and Reservations: Ensure accurate billing details and manage guest reservations with precision.
  • Request Fulfillment: Prioritize and address special requests from guests, guaranteeing their needs are met upon arrival.
  • Cash Handling: Process cash payments and handle currency exchanges efficiently and securely.
  • Information Provision: Stay up-to-date on hotel services, events, and promotions to provide guests with accurate information.
Talent Profile
  • Education: Preference given to candidates with tertiary education.
  • Interpersonal Skills: Strong ability to build positive relationships with guests.
  • Hotel Experience: Previous experience working in similar roles at luxury hotels or resorts is desirable.
  • Technical Skills: Familiarity with Property Management Systems (PMS) is necessary.
  • Communication: Proficient in written and spoken English.
  • Working Rights: Valid working rights in Australia are required.

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