Administration Officer
4 weeks ago
We are seeking a highly skilled and experienced Administration Officer to join our team at Charterhouse. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.
Key Responsibilities:
- Provide accurate and timely information to members of the public via telephone and email
- Support and maintain a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner
- Deliver service to a high-volume call centre while contributing to the Key Performance Indicators required
Requirements:
- Experience in both face-to-face and high-volume telephone customer services
- Demonstrated experience within a call centre environment including experience in using a customer management or request tracking application
- Experience working in an administrative environment with a strong customer and team focus
- Great communication skills, written and verbal
- Language other than English will be an advantage
- Positive and proactive attitude towards work
Benefits:
- Grow your Local Government knowledge and understanding
- Work with a Community based organisation and help drive and deliver change
- Immediate start opportunities
Please note you will need to obtain a police check before commencing this role. If you are interested in this role, please APPLY today. At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.
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