Continuous Improvement Specialist
3 weeks ago
We are seeking a highly skilled and experienced Continuous Improvement Specialist to join our team at McMillan Shakespeare Limited. As a key member of our operations team, you will play a critical role in identifying and implementing process improvements that drive business excellence and customer satisfaction.
Key Responsibilities- Support the identification and implementation of process improvement initiatives to drive business excellence and customer satisfaction.
- Validate proposed operational process/system changes with key business stakeholders to ensure alignment with business strategies and objectives.
- Manage completion of all user testing requirements to ensure seamless integration of new processes and systems.
- Manage all projects to ensure minimal impact on day-to-day business and ensure effective implementation of changes to maintain customer satisfaction.
- Work autonomously to ensure all new products and system changes are managed and implemented into the business.
- Deliver clear communication of project information and support systems to all stakeholders.
- Take ownership for progressing all continuous improvement initiatives to a timely resolution.
- Manage stakeholder engagement and enquiries through effective communication of projects from commencement, during, and conclusion summaries of progress and outcomes.
- Manage workflow via the allocation of tasks to ensure targets are achieved.
- Manage escalated and complex compliance queries to effective resolution.
- Maintain a high standard of process and product knowledge.
- Ensure compliance with legislative, regulatory, and employer policy requirements, including compliance with the Privacy Act, Financial Services Regulatory Authority, and the Trade Practices Act.
- A strong people-first culture that values diversity, equity, and inclusion.
- Flexible and hybrid working arrangements to enhance work-life balance.
- Novated lease benefits and discounts.
- 12 weeks paid parental leave and access to our Parents Portal.
- Exempt Employee Share Plan.
- Paid Income Protection Insurance under MMSG default Super plan.
- Access to a broad range of learning and development programs.
- Career break and volunteering leave.
- Access to Employee Assistance Program and annual Flu vaccination.
- Lifestyle Rewards program.
At McMillan Shakespeare Limited, we are committed to making a difference in people's lives. Our purpose is clear: to offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. We aim to be your trusted partner, simplifying complexities and turning challenges into opportunities.
We offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, including Federal and State governments and some of the largest public and private sector, health, and charitable organisations.
We are an employer who embraces diversity, equity, and inclusion, and we encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply.
Please note that all successful candidates will be required to undergo background checks.
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