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Customer Service Representative

1 month ago

Launceston, Tasmania, Australia ReadyTech Full time

About ReadyTech

We're a mission-critical software company that empowers communities to thrive. Our diverse range of products and services support multiple businesses across various markets, helping them stay ready for anything.

As a Support Officer, you'll play a crucial role in providing high levels of client service by answering questions, resolving support issues, and nurturing client relationships.

Key Responsibilities

  • Customer satisfaction
  • Provide friendly and efficient first-level support to clients
  • Prepare customized reporting and data in line with client requirements
  • Provide technical support to clients on how to use ReadyTech products
  • Identify product issues and communicate details, including steps to resolve
  • Document interactions with clients in our CRM or support ticketing system
  • Create, edit, and review knowledge base articles

Requirements

  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving ability
  • Ability to work and communicate effectively in a team
  • Self-starter, takes initiative
  • Strong attention to detail
  • Customer service skills – Empathy, patience, etc.

ReadyTech Values

We're committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness, and empathy in every interaction. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status, and more.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check.