Customer Service Representative

4 weeks ago


Launceston, Tasmania, Australia ReadyTech Full time

About ReadyTech

We're a mission-critical software company that empowers communities to thrive. Our diverse range of products and services support multiple businesses across various markets, helping them be ready for anything.

We're an ASX-listed company with a strong track record of sustainable growth and a significant number of long-term customers. This means we can offer you an experience that will push you to be your best, provide career-building challenges, and numerous growth opportunities.

As a Support Officer, you'll provide high levels of client service by answering questions, resolving support issues, and nurturing client relationships. Your responsibilities will include:

  • Customer Satisfaction
  • Providing friendly and efficient first-level support to clients
  • Preparing customized reporting and data in line with client requirements
  • Providing technical support to clients on how to use ReadyTech products
  • Identifying product issues and communicating details, including steps to resolve
  • Documenting interactions with clients in our CRM or support ticketing system
  • Creating, editing, and reviewing knowledge base articles

Requirements

  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving ability
  • Ability to work and communicate effectively in a team
  • Self-starter, takes initiative
  • Strong attention to detail
  • Customer service skills – Empathy, patience, etc.

Desirable Skills

  • SQL/Programming experience
  • Knowledge of the VET sector (advantageous)
  • Knowledge of Student Management System products
  • Working in a customer service role

We're committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness, and empathy in every interaction. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status, and more – so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check.



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