Customer Service Representative

3 days ago


Launceston, Tasmania, Australia Australia Post Full time
About the Opportunity

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Australia Post.

As a Retail Customer Service Officer, you will play a vital role in delivering exceptional customer experiences across multiple locations within the Launceston area.

  • This is a relief role that requires flexibility and a willingness to work at various Post Offices within the region.

The successful candidate will be responsible for:

  • Providing top-notch customer service and sales support to customers
  • Managing cash transactions accurately, including handling cash, cheques, credit cards, and EFTPOS
  • Conducting identity services transactions, such as Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assisting customers with mail lodgements and associated costs
  • Building strong relationships with customers by understanding their needs
  • Completing administrative tasks, including stocktaking and record maintenance

Salary Information:

The estimated hourly rate for this position is $33.66, increasing to $35.98 after 3 months, plus 12% superannuation.

About You

To be successful in this role, you will need:

  • Experience in customer service and/or cash handling
  • Fitness to lift up to 16kgs of mail regularly and stand for your shift

About Us

Australia Post values diversity and inclusion, and we encourage applications from people from all walks of life. We offer a supportive and inclusive workplace culture, opportunities for growth and development, and a range of benefits.



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