Contact Centre Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $71,419
Job Summary

We are seeking a Customer Service Officer to join our team. This role plays a vital part in delivering excellent customer service to residents, local businesses and other members of the community.

The successful candidate will be responsible for handling a wide range of customer enquiries, resolving issues and providing accurate information about Council services.

This is an exciting opportunity to work in a fast-paced environment where you will foster strong relationships with customers and strive to action requests in a professional and timely manner.


Key Responsibilities
  • To provide accurate information and resolve customer enquiries and issues on the full range of Council's services through personal attention or referral to specialist staff as necessary.
  • Serve as first point of contact for customer enquiries, transaction and action requests, ensuring service standards and performance objectives are achieved.
  • Effectively deal with an extensive range of enquiry subjects in an environment that can be fast paced and challenging.
  • Register and respond to customer action requests, enquiries and transactions (both Counter and Call Centre) in a professional, accurate and efficient manner.
  • Escalate customer action requests, enquiries and transactions as appropriate, to other corporate or operational areas for response.

Requirements
  • Certificate III in Customer Contact or equivalent Customer Service experience
  • Experience in a customer service role in face to face and/or call centre environments
  • Experience in managing customer relationships
  • Computer literacy skills

Benefits
  • A temporary full-time position (up to 6 months)
  • An attractive remuneration package
  • An opportunity to contribute to making a positive impact on the community
  • An investment in your professional growth, fostering continuous learning and development opportunities
  • Access to employee health and wellbeing programs

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