Contact Centre Transformation Specialist
3 days ago
We are seeking a visionary leader to spearhead the transformation of our contact centre operations. As a Senior Expert in Contact Centre Transformation, you will play a pivotal role in shaping the future of customer experience.
About the Role:- You will be responsible for developing and executing go-to-market strategies for our contact centre offerings.
- Own people planning across the entire lifecycle, ensuring talent acquisition, development, and retention.
- Design and roll out new sub-offerings in response to market demand.
- Represent us at industry events, showcasing thought leadership and expertise.
- Drive business targets across revenue, utilisation, and knowledge management.
- Collaborate with technology partners to build solution designs and project plans.
With a strong background in contact centre transformation and a deep understanding of AI-driven solutions, you will lead cross-functional teams to deliver exceptional results.
To succeed in this role, you must have excellent leadership skills, strategic thinking, and a passion for revolutionising the contact centre landscape.
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Account Executive – Contact Centre Specialist
3 weeks ago
Sydney, New South Wales, Australia Salesforce, Inc.. Full timeWe're looking for a strategic and passionate Account Executive to join our Public Sector team, leading the charge in bringing the next generation of customer service to government agencies across Australia.As an Account Executive for Salesforce Contact Centre, you will focus on reimagining the contact centre experience across local, state, and federal...
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Contact Centre Professional
2 days ago
Sydney, New South Wales, Australia beBeeContactCentre Full time $125,693 - $138,510Job Title: Contact Centre SpecialistWe are seeking a highly skilled and experienced Contact Centre Specialist to join our operations team on a permanent basis.Key Responsibilities:Provide technical support for Cloud Contact Centre technologiesAssist in the design, implementation, and operation of contact centre solutionsCollaborate with cross-functional...
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Account Executive – Contact Centre Specialist
4 weeks ago
Sydney, New South Wales, Australia Salesforce, Inc.. Full timeWe're looking for a strategic and passionate Account Executive to join our Public Sector team, leading the charge in bringing the next generation of customer service to government agencies across Australia.As an Account Executive for Salesforce Contact Centre, you will focus on reimagining the contact centre experience across local, state, and federal...
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Contact Centre Specialist
3 days ago
Sydney, New South Wales, Australia beBeeCustomerService Full time $71,419Job SummaryWe are seeking a Customer Service Officer to join our team. This role plays a vital part in delivering excellent customer service to residents, local businesses and other members of the community.The successful candidate will be responsible for handling a wide range of customer enquiries, resolving issues and providing accurate information about...
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Sydney, New South Wales, Australia beBeeSpecialist Full time $125,693 - $138,000Senior Contact Centre Specialist RoleWe are seeking a seasoned professional to fill the role of Senior Contact Centre Specialist. This position will involve providing technical support for Cloud Contact Centre technologies, working closely with our operations team to deliver exceptional customer experiences.
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Contact Centre Services Leader
7 days ago
Sydney, New South Wales, Australia beBeeLeader Full time $150,000 - $190,000Unlock a rewarding leadership role where you'll shape the future of contact centre services.You will lead cross-functional teams to deliver exceptional technical support and customer outcomes. Engage with clients, drive market growth, and transform operations to stay ahead in the industry.Key Responsibilities:Spearhead innovation and automation efforts to...
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Director - Contact Centre Services
5 days ago
Sydney, New South Wales, Australia Buscojobs Full timeIt starts with YESOptus is a challenger brand committed to technology, innovation, and investment.As the Director - Contact Centre Services, you will lead our contact centre managed service operations for Enterprise and Business clients. You will represent Optus in the industry, engaging with C-level clients across Australia. Collaborating with sales and...
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Cloud Contact Centre Technology Expert
5 days ago
Sydney, New South Wales, Australia beBeeContactCentre Full time $125,693 - $138,510Technical Support Specialist for Cloud Contact Centre TechnologiesThis is an exciting opportunity to contribute your expertise in cloud contact centre technologies. We are seeking a highly skilled technical support specialist to join our operations team on a permanent basis.About the Role:You will be responsible for providing technical assistance and...
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Contact Centre Services Leadership Role
1 day ago
Sydney, New South Wales, Australia beBeeExcellence Full time $120,000 - $175,000Job Title: Senior Operations Manager - Contact Centre">We are seeking a seasoned leader to drive the growth and transformation of our contact centre managed services for Enterprise and Business clients in Australia.Lead a team of contact centre technologists, fostering innovative work practices and a culture of continuous learning.Oversee support for all...
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Contact Center Transformation Lead
5 days ago
Sydney, New South Wales, Australia Infosys Singapore & Australia Full time $90,000 - $120,000 per yearInfosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in...
