Account Executive – Contact Centre Specialist

3 weeks ago

Sydney, New South Wales, Australia Salesforce, Inc.. Full time

We're looking for a strategic and passionate Account Executive to join our Public Sector team, leading the charge in bringing the next generation of customer service to government agencies across Australia.

As an Account Executive for Salesforce Contact Centre, you will focus on reimagining the contact centre experience across local, state, and federal government. You'll work with stakeholders across all levels of public sector organisations, helping them embrace the future of service, where AI, automation, and empowered agents drive efficiency and citizen satisfaction.

As a trusted advisor, you will own the full sales cycle, guiding agencies in their journey to transform contact centres. You'll help them implement Salesforce Service Cloud Voice to reduce operational costs and enhance customer experiences. This involves modernising with Digital Self-Service and Agentic AI, and showing them the strategic value of integrating CRM and CCaaS.

About the Role

  • Drive the adoption of Service Cloud Voice across public sector organisations, with a focus on contact centre transformation.

  • Manage complex sales cycles from prospecting to close, with a consultative and value-based approach.

  • Partner with Solution Engineers, Industry Specialists (such as Amazon Connect, Genesys, NICE, Verint, LivePerson, Cisco & Calabrio) and Customer Success to co-create tailored service solutions.

  • Build relationships with key decision-makers across local, state, and federal government.

  • Understand policy, compliance, procurement, and security requirements relevant to the public sector.

  • Stay ahead of market trends, particularly how AI and automation are reshaping customer service and agent enablement.
    Represent Salesforce at industry events, roundtables, and stakeholder engagements.

About You

  • Proven success as an Account Executive or similar sales role in SaaS or enterprise technology

  • Deep understanding of the contact centre environment, including emerging trends in voice, digital channels, agent enablement, and AI

  • Recognised subject matter expert in customer service transformation, with the ability to influence and educate both internally and externally

  • Experience selling into the public sector and/or strong knowledge of government processes and buying cycles

  • Demonstrated ability to drive cross-functional collaboration with solution engineers, product teams, and customer success

  • Strong business acumen and ability to engage stakeholders from IT, operations, and executive levels

  • A collaborative, high-integrity approach to sales with a team-driven mindset

What's in it for you

  • Join a global leader consistently ranked among the best places to work.

  • Do work that matters, with real-world impact on public policy, transparency, and service delivery.

  • Volunteer Opportunities: Seven paid volunteer days annually and donation matching for approved charitable contributions.

  • Comprehensive Insurance: Health, Life, Trauma, and Income Protection Insurance.

  • Wellness Allowance: A monthly allowance to support your wellbeing.

  • Flexible Leave Policies: Including parental leave and flexible time-off arrangements.

  • Perks and Discounts: Access to exclusive discounts and additional employee benefits.

Accommodations & Accessibility

Salesforce is committed to working with and providing reasonable accommodations to applicants with disabilities. If you require assistance due to a disability during the application or recruitment process, please submit a request via our Accommodations Request Form

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