Contact Centre Director
9 hours ago
A Director position is available to lead contact centre managed service operations for Enterprise and Business clients.
About the RoleYou will be responsible for leading a team of contact centre technologists, fostering innovative work practices and a culture of continuous learning.
- Oversee support for all Enterprise and Business contact centre managed services clients, including Federal Government, in a multi-vendor environment.
- Manage service delivery to meet contractual service levels and obligations.
You will combine strategic vision with hands-on execution, driving process improvements, simplification, and margin growth while maintaining strong vendor relationships.
Key Responsibilities- Develop and implement effective strategies for contact centre technologies and solutions.
- Lead large teams and foster strong vendor relationships.
- Communicate effectively with senior and C-suite level stakeholders.
- Proven experience in contact centre managed services and operational excellence.
- Ability to drive innovation and automation in technical operations.
- Familiarity with industry methodologies (DevOps, ITIL) and a commitment to service improvement.
- Flexible work arrangements: 3 days in the office, 2 days remote.
- Inclusive parental leave policy.
- Additional leave options.
We value diversity and are committed to equal employment opportunities for all.
-
Director - Contact Centre Services
22 hours ago
Sydney, New South Wales, Australia Buscojobs Full timeIt starts with YESOptus is a challenger brand committed to technology, innovation, and investment.As the Director - Contact Centre Services, you will lead our contact centre managed service operations for Enterprise and Business clients. You will represent Optus in the industry, engaging with C-level clients across Australia. Collaborating with sales and...
-
Director - Contact Centre Services
2 weeks ago
Sydney, New South Wales, Australia Singtel Group Full timeSelect how often (in days) to receive an alert:Optus forges its path with new technology, innovation, and investment as a challenger brand.As Director - Contact Centre Services, you will hold a pivotal role leading out contact centre managed service operations for our Enterprise and Business clients. You'll represent Optus in the industry and engage with...
-
Director - Contact Centre Services
2 weeks ago
Sydney, New South Wales, Australia Singtel Group Full timeSelect how often (in days) to receive an alert:Optus forges its path with new technology, innovation, and investment as a challenger brand.As Director - Contact Centre Services, you will hold a pivotal role leading out contact centre managed service operations for our Enterprise and Business clients. You'll represent Optus in the industry and engage with...
-
Director - Contact Centre Services
2 days ago
Sydney, New South Wales, Australia Singtel Group Full timeSelect how often (in days) to receive an alert:Optus forges its path with new technology, innovation, and investment as a challenger brand.As Director - Contact Centre Services, you will hold a pivotal role leading out contact centre managed service operations for our Enterprise and Business clients. You'll represent Optus in the industry and engage with...
-
Contact Centre Leadership Role
2 days ago
Sydney, New South Wales, Australia beBeeLeadership Full time $200,000 - $250,000Job Title:Director of Contact Centre ServicesJob Description:We are seeking a visionary leader to oversee the delivery of exceptional technical support and customer outcomes in our contact centre managed service operations. As Director, you will lead a team of contact centre technologists, supporting innovative ways of working and a culture of continual...
-
Childcare Centre Director
2 weeks ago
Sydney, New South Wales, Australia KIDSCAPE Early Learning Centre Full timeJoin to apply for the Childcare Centre Director (w/ Relocation Assistance) role at KIDSCAPE Early Learning Centre1 day ago Be among the first 25 applicants Join to apply for the Childcare Centre Director (w/ Relocation Assistance) role at KIDSCAPE Early Learning Centre Get AI-powered advice on this job and more exclusive features.KIDSCAPE Early Learning...
-
Centre Director
2 days ago
Sydney, New South Wales, Australia Giggle And Learn Early Childcare And Education Centre Full timeAdd expected salary to your profile for insightsCentre Director – Giggle and Learn Early Childcare and Education, LugarnoWe are a child safe organisation.Are you a passionate and experienced Early Childhood Education leader ready to take the next step in your career?Giggle and Learn Early Childcare and Education Lugarno is seeking a dedicated Centre...
-
Director of Contact Centre Innovation
2 days ago
Sydney, New South Wales, Australia beBeeEngineer Full time $150,000 - $200,000Shaping the Future of Customer EngagementWe are a forward-thinking organization that empowers our employees to drive change and push the boundaries of what is possible in banking technology.As we continue to evolve, we need an innovative leader who can leverage cutting-edge AI-powered engineering solutions to revolutionize our contact centre operations.Our...
-
Centre Director
22 hours ago
Sydney, New South Wales, Australia Buscojobs Full timePosition: Centre DirectorThis opportunity is with a well-resourced and renovated service located within Sydney's Blacktown Council, seeking a Centre Director to lead a team of dedicated educators. The centre employs an inquiry-based approach, encouraging children to explore and guide their own learning, and collaborates closely with families and the...
-
Centre Director
2 weeks ago
Sydney, New South Wales, Australia Goodstart Early Learning Full timeJoin to apply for the Centre Director role at Goodstart Early Learning1 day ago Be among the first 25 applicants Join to apply for the Centre Director role at Goodstart Early Learning Role: Centre Director Location: 132 St Johns Road, Glebe, 2037, NSWCentre: Goodstart Glebe Employment Type : Full Time fixed term role (12 month maternity leave contract)Pay:...
