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Customer Success Strategist

2 months ago

Sydney, New South Wales, Australia SaaS Labs, Inc Full time
Customer Success Manager

At SaaS Labs, Inc, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our customers achieve their desired outcomes and realize the full value of our products.

Key Responsibilities:

  • Build and maintain strong relationships with our customers, understanding their business needs and goals.
  • Develop and execute customized success plans to drive customer adoption, retention, and expansion.
  • Collaborate with cross-functional teams to identify and address customer pain points and provide solutions.
  • Monitor customer health metrics and proactively address any issues or concerns.
  • Conduct regular business reviews to ensure customer satisfaction and identify opportunities for growth.

Requirements:

  • 3-8 years of experience in B2B SaaS Customer Success.
  • Proven track record of driving customer success and retention.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A dynamic and supportive team environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

About SaaS Labs, Inc:

We're a global SaaS company powering Sales and Support teams of over 7000 growing businesses with our software ecosystem focused on automation, productivity, and collaboration.

Our portfolio of products includes Just Call (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), Easy Calendar (Scheduling Software), Call Page (Callback Automation), Atolia (Collaborative Workspace), and Call Root (Call Tracking and Analytics).

We're a diverse international team of passionate problem solvers, driven by innovation, experimentation, and customer obsession.