Exceptional Guest Experience Specialist

3 days ago

Perth, Western Australia beBeeCustomer Full time $45,000 - $65,000
Guest Service Agent Role Summary

As a Guest Service Agent, you are the face of our hotel and play a crucial role in delivering exceptional guest experiences. You will be responsible for providing warm welcomes, addressing guests' needs, and ensuring seamless transactions.

Our ideal candidate is a people-person with excellent communication skills, a problem-solving attitude, and the ability to work effectively in a fast-paced environment. If you have previous experience in a Front Office position or with Opera (PMS) systems, it's a plus.

We offer a competitive hourly rate, flexible working options, permanent hours, employee perks, workplace support, career growth opportunities, and more. Join us and become part of the global IHG family, where we value teamwork, integrity, and a commitment to excellence.

Key Responsibilities:
  • Deliver outstanding customer service, responding promptly to guests' queries and concerns.
  • Process transactions efficiently, manage payments, and handle guest bookings.
  • Stay ahead of guests' needs, anticipating requests and offering personalized recommendations.
  • Be the trusted contact for guests, assisting with issues and providing valuable insights.
What We Need from You:
  • Previous experience in a Front Office position or with Opera (PMS) systems.
  • Excellent communication and problem-solving skills.
  • Availability to work a rotating roster, including weekends and public holidays.
  • Fluency in the local language.
  • Literate and tech-savvy, with basic math and computer skills.
Why Join Us?

At IHG, we offer a supportive work environment that values work-life balance and promotes personal and professional growth. Our benefits include attractive hourly rates, flexible working options, permanent hours, employee perks, workplace support, and career growth opportunities.

Benefits:
  • Attractive hourly rate - HIGA Level 3.
  • Flexible Working Options - tailored to your needs.
  • Permanent Hours - guaranteed hours each week.
  • Employee Perks & Wellbeing - paid birthday leave, parental leave options, proactive health days.
  • Workplace Support - friendly team, ongoing training, and development.
  • Career Growth - lifelong development program, career milestone celebrations.
  • Hotel Perks - on-shift duty meal, employee rate accommodation, food & beverage discounts.
  • Paid Annual & Personal Leave - we value your time off.
Seniority level:
  • Entry level
Employment type:
  • Full-time
Job function:
  • Other
Industries:
  • Hospitality

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