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Exceptional Guest Experience Specialist

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Perth, Western Australia beBeeExperience Full time $18,000 - $25,000
Guest Service Expert

At our hotel, we're looking for someone who can deliver exceptional guest experiences from the moment they arrive. As a Guest Service Expert, you'll be responsible for ensuring every guest feels welcome and valued.

  • Kick off memorable guest experiences with warm welcomes.
  • Acknowledge IHG Rewards Club members and returning guests in person or over the phone.
  • Take payments for guest bookings and make the check-in and check-out process seamless.
  • Stay one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.

We're seeking someone with:

  • Previous experience in a Front Office position or with Opera (PMS).
  • Excellent communication skills – our guests will need to come to you with concerns as well as compliments.
  • Problem-solving skills that turn issues into opportunities.
  • Availability to work a rotating roster, including shifts on weekends and Public Holidays.
  • Literacy and basic maths skills.

As a Guest Service Expert at our hotel, you'll enjoy:

  • Attractive hourly rate – HIGA Level 3.
  • Flexible Working Options – tailored to your needs.
  • Permanent Hours – guaranteed hours each week.
  • Paid birthday leave and enhanced parental leave options.
  • Proactive Health Days to keep you feeling your best.
  • Workplace Support – a friendly and supportive team.
  • Career Growth – access to lifelong development programs.
  • On-shift Duty Meal and Amazing Employee Rate Accommodation at IHG Hotels Worldwide.