Senior Client Relationship Manager
6 days ago
Type: Permanent Role
Reporting Line: Directly to the Executive Manager of Key Accounts
This pivotal role is focused on maintaining and enhancing the profitability and retention of key accounts on a national scale. You will be responsible for fostering and nurturing relationships with key decision-makers within both intermediaries and significant clients.
Key Responsibilities- Manage a portfolio of Workers Compensation clients, including major national employer accounts across various jurisdictions.
- Develop and sustain strategic partnerships with assigned key clients and their associated intermediaries.
- Ensure the retention of key accounts across the Workers Compensation product lines, assisting in the renewal process as necessary.
- Support the acquisition of new business in Workers Compensation to align with our growth objectives.
- Implement strategies to enhance our involvement in additional lines through existing key client relationships.
- Conduct analysis of our customer base to provide insights on performance and potential opportunities.
- A minimum of 5 years of experience within the Workers Compensation sector.
- Demonstrated success in managing relationships with both end clients and intermediaries.
- A strong background in customer service.
- In-depth understanding of Workers Compensation claims and their profitability.
- Proven ability to meet operational and strategic goals in a dynamic environment with changing priorities.
- Willingness to travel frequently between states.
- Participation in client and broker events is expected.
As part of the Suncorp Group, you will gain access to a wide array of career opportunities across the insurance and corporate services sectors. We foster a high-performance culture that rewards dedication and effort. We value commitment and encourage our employees to maintain a healthy work-life balance. Suncorp has been recognized as an Employer of Choice for Gender Equality (EOCGE) for seven consecutive years.
Employee BenefitsWe are committed to creating a diverse, inclusive, and accessible workplace where all employees feel valued and connected. We promote flexible working arrangements, career development opportunities, and strong internal mobility.
If you require any support or adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to reach out for a confidential discussion.
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