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Customer Service Resolution Specialist
2 months ago
We are seeking a highly skilled Customer Service Resolution Specialist to join our team at people2people. As a key member of our Customer Service department, you will be responsible for managing high-risk customer complaints and escalating issues to ensure timely resolutions.
Key Responsibilities- End-to-end case management of high-risk customer complaints received through various channels
- Collaboration with internal departments to resolve complex issues and implement process improvements
- Investigation and analysis of high-risk cases to identify root causes and develop improvement plans
- Decision-making for customer resolution based on company policy and procedures
- Minimum 2 years of experience in a customer service role
- Proven call centre experience with a focus on customer satisfaction
- Proficiency in MS Office applications and ability to learn new systems quickly
- Excellent communication and interpersonal skills, with a customer-focused approach
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Generous discounts on company products and services
- Access to wellbeing platform and discounted gym membership
- Onsite parking and a supportive work environment
At people2people, we value diversity and inclusion in the workplace. If you are a motivated and customer-focused individual looking for a new challenge, please apply now or contact Juma for more information.
