Luxury Client Liaison

3 days ago


Sydney, New South Wales, Australia Burberry Limited Full time

Company Overview:

Burberry Limited is a renowned luxury fashion brand dedicated to providing exceptional experiences for our clients. Our commitment to quality, craftsmanship, and innovation has made us a leader in the industry.

Job Description:

We are seeking a highly skilled Luxury Client Liaison to join our team. As a key member of our sales staff, you will be responsible for building strong relationships with our clients, delivering personalized services, and achieving commercial success.

Responsibilities:

  • Service and Sales: Meet and exceed individual and store sales targets, provide a luxury service, and demonstrate knowledge and expertise in product, fashion, and styling.
  • Client Engagement: Build meaningful relationships with clients, work by appointment to provide a personalized service, and promote loyalty and incremental purchases.

Requirements:

  • A proven track record in delivering sales and exceeding targets
  • Previous experience in clienteling
  • A strong interest in fashion, art, and culture
  • Strong product knowledge and good understanding of store retail operations
  • Fluent in English language

Measures of Success:

  • Individual sales performance and KPIs (appointments, UPT, ATV & AUR)
  • Service targets (guest experience, net promoter score)
  • New client acquisition (conversion and retention)

Estimated Salary: $80,000 - $120,000 per annum, depending on experience and qualifications. We offer a competitive salary package, including bonuses and benefits.



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