Customer Loyalty and Growth Specialist

2 days ago


Sydney, New South Wales, Australia CareerArc Full time

CareerArc is a global leader in providing innovative software solutions for the financial services industry.

We are seeking a Customer Loyalty and Growth Specialist to join our team of dedicated professionals who share our passion for delivering exceptional customer experiences.

The ideal candidate will be responsible for developing and implementing strategies to drive customer loyalty and growth. This role requires excellent communication, problem-solving, and analytical skills, as well as a deep understanding of the financial services industry.

About the Role:

  • Develop and implement customer loyalty and growth strategies.
  • Collaborate with internal teams to ensure seamless delivery of products and services to customers.
  • Provide proactive consultative support to customers, identifying opportunities to enhance their experience with CareerArc.
  • Build and maintain strong relationships with key stakeholders across the organization.
  • Identify and pursue new business opportunities to drive revenue growth.

Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • Minimum 5 years of experience in customer-facing roles, preferably in the financial services industry.
  • Proven track record of driving customer loyalty and growth.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work independently and collaboratively as part of a team.

CareerArc offers:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the financial services industry.


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