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Key Account Growth Specialist

2 weeks ago

Sydney, New South Wales, Australia Humanforce Full time
Key Responsibilities:
  • We track and analyse customer satisfaction and loyalty metrics, devising strategies to enhance customer satisfaction and nurture long-term loyalty.
  • We identify opportunities for upselling and expanding accounts by developing a profound understanding of customer needs and usage trends.
Requirements:
  • A Bachelor's degree or equivalent level of experience.
  • Proficient in Software as a Service (SaaS) and Human Resource Management (HRM) products.
  • Extensive experience in customer success or account management.