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B2B Account Management Lead
2 months ago
About the Role
We're seeking a highly skilled B2B Account Management Lead to join our Coles Group team. As a key member of our Digital team, you'll play a crucial role in shaping and enhancing our business relationships.
Your Key Responsibilities
- Develop and maintain robust relationships with key accounts, ensuring a deep understanding of their needs and aligning them with Coles Group's solutions.
- Work closely with internal Product, Customer Engagement and Sales squads to tailor our offerings to meet customer needs effectively.
- Regularly review customer interactions and transactions to identify trends, address issues, and optimise the customer journey.
- Liaise with internal teams to deliver a unified approach to account management and educate teams on common customer inquiries and effective problem resolution.
- Actively manage customer feedback through various channels, addressing concerns and leveraging insights to improve service delivery and customer satisfaction.
About You
- 3-5 years experience in account management within a B2B sales environment, preferably in retail with digital experience.
- Strong understanding of sales relationships and customer service expectations.
- Competency related to self-serve data extraction and analysis highly desirable.
- Proven ability to meet tight deadlines.
- Strong work ethic and time management skills.
- Strong written and verbal communication skills.
What's in it for you
• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide flexible working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: You'll receive discounts across all our Coles brands (supermarkets, liquor and online), and for a huge variety of other partner retailers: sporting/entertainment, technology, getaways, healthcare and more. We double your discount for 70 days of the year at times of the year it matters most like summer holidays.
• Recognition and celebration: Give and receive recognition through mythanks, our digital recognition platform. As a team member of mythanks you can accumulate points to redeem for exciting gifts and electronic gift cards.
• Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
About the Recruitment Process
We're committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email
Job ID:
Employment Type: Full time
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