Debt Recovery Specialist

4 weeks ago


Melbourne, Victoria, Australia Team Global Express Full time
About Team Global Express

We're a dynamic Australian-owned transport and logistics business delivering to Australia and New Zealand, striving to become an Environmental, Social, and Governance leader by 2030.

To learn more about our story, visit https://teamglobalexp.com/.

Salary

Our competitive salary is above industry standards, reflecting the importance of this role in ensuring smooth cash flow and mitigating risks.

Job Description

This key position involves end-to-end credit and collections management for Tier 1 and Tier 2 B2B customers. Your responsibilities will include:

  • Proactively engaging customers to ensure payments are made in line with collection timelines.
  • Maintaining accurate records of debtor aging and providing reliable cash forecasting with detailed performance commentary.
  • Educating customers on Order to Cash (O2C) processes and ensuring adherence to contractual obligations.
  • Acting as the primary point of contact for payment-related issues, leading escalations for resolution.
  • Leading customer meetings confidently, presenting data-driven insights to achieve desired outcomes.
  • Ensuring data integrity for new customers, raising or escalating claims and disputes when necessary.
  • Performing ad hoc billing, customized billing, and cash application tasks.
  • Achieving monthly Quality & Assurance compliance of over 90%.
Required Skills & Capabilities

To succeed in this role, you'll need:

  • At least 2 years of experience in credit or collections roles.
  • A proven track record managing high-value B2B debtors, with B2C experience being a plus.
  • Strong knowledge of credit concepts, including aged trial balance, DSO, and doubtful debt provisions.
  • Excellent influencing and negotiation skills with effective risk management abilities.
  • High proficiency in Excel; experience with Oracle and Salesforce is highly desirable.
Benefits

We offer a range of benefits to support your career development journey, including:

  • Upskilling, training, mentoring, and more.
  • Flexible work arrangements, including work from home options.
  • Inclusive parental leave policy that supports all parents & carers.
  • Peer recognition awards acknowledging when you go above and beyond.
An Inclusive Workplace

We celebrate difference and are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. We welcome applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply.



  • Melbourne, Victoria, Australia Estia Investments Full time

    Estia Health is one of the largest and fastest growing aged care providers in Australia. We're committed to delivering exceptional care and support to our residents in a people-centered workplace where employees are valued and empowered.Our Credit Officer will play a vital role in ensuring timely and effective processing of outstanding accounts,...


  • Melbourne, Victoria, Australia Compasscorp Full time

    OverviewCompasscorp is a leading boutique law firm specializing in motor vehicle debt recovery, aiming to reduce inconvenience for clients through efficient and effective solutions.We are seeking an experienced Senior Litigation Counsel with a passion for civil debt recovery to join our team as a Civil Debt Recovery Specialist.


  • Melbourne, Victoria, Australia OPS Garrison Lending Operations Pty Ltd Full time

    Our OrganisationOPS Garrison Lending Operations Pty Ltd is a dynamic and forward-thinking organisation that prioritises delivering exceptional service propositions to its customers.We strive to foster an inclusive workplace culture that values diversity of thought, empathy, and effective communication among our team members.About the RoleThis exciting...


  • Melbourne, Victoria, Australia Team Global Express Full time

    We are seeking an experienced Credit and Debt Recovery Specialist to join our team at Team Global Express. This is a challenging and rewarding role that requires strong analytical and communication skills.About the RoleThis position involves managing a portfolio of high-value B2B debtors, ensuring smooth cash flow and mitigating risks. You will be...

  • Debt Recovery Analyst

    4 weeks ago


    Melbourne, Victoria, Australia Singtel Full time

    As a key player in the Optus Recoveries team, you will have the opportunity to make a significant impact on the company's financial performance. With a focus on debt recovery and business intelligence, this role is ideal for someone who thrives in an analytical environment.The successful candidate will be responsible for assisting and supporting our...


  • Melbourne, Victoria, Australia Hall & Wilcox Full time

    About the RoleWe are seeking a highly motivated and experienced Paralegal to join our high-performing Smarter Recovery Solutions practice in Melbourne or Sydney.The successful candidate will work closely with our busy team, managing their own debt recovery files with supervision. This exciting role will involve direct contact with clients and require strong...


  • Melbourne, Victoria, Australia Hall & Wilcox Full time

    OverviewHall & Wilcox is a leading Australian law firm with over 1150 employees, delivering exceptional legal services to corporate, public sector, and private clients.Salary Range: AU$70,000 - AU$100,000 per annumAbout the RoleWe are seeking an experienced Paralegal to join our high-performing Smarter Recovery Solutions practice in Melbourne or Sydney. The...


  • Melbourne, Victoria, Australia Velocity Truck Centres Full time

    About the RoleWe are seeking a skilled and proactive Debt Recovery Specialist to join our Finance team at Velocity Truck Centres in Daimler Trucks Laverton. As a key member of our team, you will be responsible for collecting outstanding debts, account reconciliations, invoicing, and working with our customers to ensure all payments are received in a timely...


  • Melbourne, Victoria, Australia Velocity Truck Centres Full time

    About the Role:We are seeking an experienced Financial Recovery Specialist to join our Finance team in Laverton, VIC. As a key member of our team, you will be responsible for collecting outstanding debts, reconciling accounts, and working closely with customers to ensure timely payments.Key Responsibilities:Identify overdue funds and conduct debt collection...


  • Melbourne, Victoria, Australia Compasscorp Full time

    We are Compasscorp, a leading boutique law firm specialising in motor vehicle debt recovery. Our mission is to reduce the inconvenience for our clients.As a Senior Debt Recovery Lawyer - Case Manager at Compasscorp, you will play a key role in managing a large caseload of cases while working efficiently to deliver high-quality output in a timely fashion.You...


  • Melbourne, Victoria, Australia Singtel Full time

    At Singtel, we're committed to being Australia's most loved everyday brand.An exciting opportunity has arisen to join our dynamic Recoveries team in a successful organisation offering flexible working arrangements and career progression.You'll work collaboratively with the wider Billing & Credit team to deliver on Recoveries strategic goals, owning the...


  • Melbourne, Victoria, Australia Worrells Full time

    Corporate and Personal Insolvency ExpertiseWe provide specialized support to individuals and businesses facing financial difficulties, ensuring a seamless recovery process. Our team collaborates with creditors to deliver expert knowledge and recover secured debts with care.The RoleIn this challenging and rewarding role, you will work closely with our...


  • Melbourne, Victoria, Australia Recovery Supports Australia Full time

    Recovery Supports Australia is seeking a Disability Support Specialist to join our dynamic team. Our organisation provides psychosocial recovery coaching and support services to individuals with mental illness under the National Disability Insurance Scheme (NDIS).About the RoleThis is a flexible, casual opportunity working in the South Eastern suburbs of...


  • Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time

    Are you looking to take your customer service skills to the next level? This is an exciting opportunity to join a renowned multinational organization as a Collections Officer, where you will leverage your communication and problem-solving abilities to help customers navigate their financial obligations.About the RoleSituated in the heart of Melbourne's CBD,...


  • Melbourne, Victoria, Australia Gallagher Bassett Full time

    At Gallagher Bassett, we're committed to delivering exceptional results for our clients and stakeholders. As a key member of our team, you'll play a vital role in supporting the Premium and Credit departments within our Workers Compensation division.About the RoleWe're seeking an entry-level Administration Assistant to join our team on a fixed-term contract...


  • Melbourne, Victoria, Australia Dental Corporation Full time

    About the RoleAre you a seasoned leader looking to drive cost savings and process improvements in claims management? We're seeking an experienced Recoveries Manager to join our team at Bupa, Australia's largest health and care company. As part of our leadership team, you will be responsible for leading a team of Recoveries Officers to identify, investigate,...


  • Melbourne, Victoria, Australia Alfred Health Full time

    About Alfred HealthWe are a leader in healthcare delivery, improvement, research, and education. Our services cater to people living in the inner southeast suburbs of Melbourne, offering ambulatory to inpatient and home and community-based services.Job OpportunityWe are seeking a Trauma Recovery Specialist to join our team at the Psychological Trauma Service...


  • Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time

    About the RoleSymmetry Human Resources Group Pty Ltd is seeking an experienced Customer Service Representative to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for responding to customer inquiries via phone relating to customer collections, accurately updating and processing customer information into systems, taking...


  • Melbourne, Victoria, Australia IAG Full time

    This is a unique opportunity to join IAG, the largest general insurance group in Australia and New Zealand, as a Claims Recovery Specialist. The role involves managing risks, adhering to regulatory requirements, resolving disputes, and supporting broader customer service needs in Short Tail Claims.You will collaborate with various stakeholders, including...


  • Melbourne, Victoria, Australia St Vincent's Hospital Full time

    About the RoleWe are seeking a highly skilled Clinical Recovery Specialist to join our team at St Vincent's Hospital Melbourne. As a key member of our multidisciplinary clinical team, you will provide high-quality clinical treatment, recovery planning, and support to consumers of our Prevention and Recovery Care (PARC) program.Working in partnership with...