Customer Service Representative

4 weeks ago


Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time

About the Role

Symmetry Human Resources Group Pty Ltd is seeking an experienced Customer Service Representative to join our team in Melbourne's CBD. As a Collections Officer, you will be responsible for responding to customer inquiries via phone relating to customer collections, accurately updating and processing customer information into systems, taking ownership of customer commitments, and delivering timely resolutions.

Key Responsibilities:

  • Respond to customer inquiries via phone relating to customer collections
  • Accurately update and process customer information into systems
  • Take ownership of customer commitments and deliver timely resolutions
  • Work collaboratively with other team members to resolve complex cases
  • Ensure customer satisfaction through effective problem-solving

What We're Looking For:

  • Strong customer service skills
  • Previous experience in Telco and Debt Collection roles is advantageous but not essential
  • Ability to work efficiently under pressure while maintaining a customer-first approach

Benefits:

  • A competitive salary of $52,001 + Super ($57,008 package)
  • Comprehensive training in collections provided
  • Vibrant office location in the heart of Melbourne CBD
  • Permanent Full Time Employment
  • Multinational Company with career opportunities

This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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