Financial Services Administrator

2 weeks ago

Melbourne, Victoria, Australia Gallagher Bassett Full time

At Gallagher Bassett, we're committed to delivering exceptional results for our clients and stakeholders. As a key member of our team, you'll play a vital role in supporting the Premium and Credit departments within our Workers Compensation division.

About the Role

We're seeking an entry-level Administration Assistant to join our team on a fixed-term contract basis for 6 months. This opportunity will provide successful candidates with a chance to gain valuable experience and potentially transition into ongoing roles within our organization upon contract completion.

To be considered, you don't need extensive Insurance or Work Cover experience. We're looking for individuals who possess a passion for delivering high-quality customer service, are fast learners, and have previous experience in debt collection or general administrative roles seeking their next challenge. Our highly experienced team of Premium and Credit Experts will provide comprehensive training to ensure your success.

Your Key Responsibilities
  1. Respond to incoming customer queries by phone and email, providing timely and accurate assistance.
  2. Support the Premium and Credit teams with general administrative duties, including generating letters and formal correspondence, and accurately recording information and documentation related to Employer's Insurance Premiums.
  3. Utilize Worksafe and Gallagher Bassett systems and programs for record-keeping, file notes, and contact notes.
About You
  • A strong background in a role focused on Premium and/or debt collection will be ideal for your success in this position.
  • A dedication to customer service, particularly phone-based service.
  • High attention to detail and mathematical skills.
  • Excellent communication skills.
  • PC literacy, administration, and Microsoft Office experience.
What We Offer
  • An attractive remuneration package and flexible work arrangements, including the option to work from home.
  • An excellent working environment – friendly, flexible, and supportive – with great team support and rewarding opportunities.
  • Exciting career opportunities as our company grows.
  • Ongoing education and development opportunities.
  • Staff benefits, including retail and health insurance discounts, and more.
Compensation and Benefits

In addition to a competitive salary, you can expect:

  • 4 weeks' annual leave plus up to 2 weeks' additional purchased lifestyle leave.
  • Novated leasing opportunities.
  • Two paid volunteer days annually.
  • Health insurance discounts through our group insurance plan.
  • Employee stock purchase program.
  • Paid parental leave.

Other benefits include flexible and hybrid work arrangements, mental health and wellbeing support, employee recognition awards, peer support program, annual flu vaccinations, access to reward gateway, and more.

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