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Data Recovery Specialist

1 month ago

Melbourne, Victoria, Australia Singtel Full time

At Singtel, we're committed to being Australia's most loved everyday brand.

An exciting opportunity has arisen to join our dynamic Recoveries team in a successful organisation offering flexible working arrangements and career progression.

You'll work collaboratively with the wider Billing & Credit team to deliver on Recoveries strategic goals, owning the continuous improvement model in all aspects of the Debt Recovery Management cycle.

Your Responsibilities

  • Work closely with the broader Collections and Recoveries team to set up and maintain reporting analytics and dashboards;
  • Provide trusted input into critical Optus recovery processes and activities;
  • Support the development of budgets, forecasting and scenario analysis models;
  • Generate recovery insights by conducting efficient and accurate deep dive data analysis;
  • Provide short-and long-term insight and intelligence on Optus' debtor segments;
  • Owning the continuous improvement model in all aspects of the Debt Recovery Management cycle.

What You Need To Succeed

  • Tertiary qualification in Business / IT / Commerce or related business field desirable;
  • Experience in an Analytical role including preparation of financial models and cases;
  • Solid understanding of MS Office, Teradata SQL, Relational databases, SQL developer, Oracle SQL and Alteryx;
  • Solid analytical, conceptual, strategic, and commercial skills, with a background in statistical modelling / model validation;
  • Exceptional communication (verbal/written) and interpersonal skills, as well as exceptional project and time management ability;
  • Adept at conducting deep analysis to uncover areas to be addressed to improve the customer experience and financial outcomes for the team;

Your Benefits

  • Estimated salary: AU$80,000 - AU$110,000 per annum depending on experience;
  • 3 days in the office (Tue and Wed compulsory + one more day), 2 days remote;
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver;
  • All employees have access to resources, webinars and support via the 'Parents at Work portal';
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University);