Claims Specialist

5 days ago


Perth, Western Australia RAC WA Full time

About RAC WA

RAC WA is a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be 'The driving force for a better WA'. We are one of WA's most iconic and trusted brands, with over 1.3 million members.

Claims Specialist Role

We are seeking a skilled Claims Specialist to join our Insurance Claims team. As a Claims Specialist, you will be responsible for having telephone and online based conversations with our members when they need us most. You will be contributing to the success of our organisation by managing an individual caseload of claims through to finalisation, identifying potential recovery action, and negotiating settlements for claims.

Key Responsibilities

  • Manage an individual caseload of claims through to finalisation
  • Identify potential recovery action as part of effective claims management
  • Review quotes and authorise repair costs
  • Negotiate on settlements for claims
  • Act as a technical referral point for internal teams
  • Provide empathy, understanding whilst handling complex conversations
  • Consistently provide service that exceeds member's expectations
  • Identify continuous improvement initiatives

What We're Looking For

  • Exceptional customer service skills and a high attention to detail
  • Excellent communication and strong negotiation skills
  • Ability to gather, collate and present evidence and make informed decisions
  • Ability to clearly communicate complex processes and decisions to our members
  • Results orientated mindset
  • Self-driven and motivated with the ability to work autonomously
  • Experience in claims lodgement and knowledge of end-to-end claims process desirable
  • Previous experience working within the financial services industry desirable

What We Offer

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering

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