Accounting and Customer Service Manager

4 weeks ago


Melbourne, Victoria, Australia Accor Full time

About Us

Accor, a worldwide hospitality leader, welcomes you to a world of limitless possibilities.

We are more than just a hotel chain; we offer a career that brings purpose to your life. Join us in exploring the vast opportunities available at Accor.

Discover Your Career at Accor

What We Offer

We value our employees and strive to provide them with the best experience possible. At Accor, you can find a job that matches your personality, learn every day, and grow within our company.

We believe in making work-life balance achievable. Our benefits include an employee benefit card offering discounted rates in Accor hotels worldwide from day one, learning programs through our Academies, and opportunities to develop your talent and grow within your property and across the world.

Job Description

We are seeking an experienced Accounting and Customer Service Manager to join our team. In this role, you will be responsible for providing exceptional customer service, maintaining accurate guest accounts, and ensuring the highest level of security procedures are followed.

You will also assist the Night Manager in cross-checking and balancing work completed during the day, take responsibility of Night Manager duties in their absence, and maintain strict security procedures to ensure guest confidentiality and safety.

Responsibilities:

  • Provide exceptional customer service to all guests
  • Maintain accurate guest accounts
  • Assist the Night Manager in cross-checking and balancing work completed during the day
  • Take responsibility of Night Manager duties in their absence
  • Maintain strict security procedures to ensure guest confidentiality and safety

Requirements

To succeed in this role, you will need:

  • Previous Night Auditor experience preferable
  • Strong knowledge of Opera PMS
  • Exceptional grooming, presentation, and communication skills
  • An ability to work night shifts across a 7-day roster
  • An open, unrestricted driver's license
  • Responsible Service of Alcohol Certificate – Victoria

Salary Estimate

The estimated salary range for this position is $60,000 - $80,000 per annum, based on industry standards and location.



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