Desktop Support Officer

4 weeks ago

Adelaide, South Australia Axiom Technologies Full time

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience
  • 2+ years of Experience in Level 2/3 desktop support.
  • Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
  • Keep up with Windows App and Update release information
  • Provide Web applications support for Edge or Chrome
  • Provide Cloud application support (collaborate with app owners where required)
  • Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
  • Familiar with AppV applications, MS Store Apps and packaged applications
  • Troubleshoot / find root cause for general performance issues
  • Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
  • Office license management or troubleshooting
  • Keep up with release information for MS Office and security updates
  • Support Office issues for native laptop or cloud applications
  • Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
  • Knowledge of Active Directory and Group policies. PowerShell scripting knowledge is a must.
  • Ability to coordinate with various technical groups and can fix issues remotely for the users.
  • Should be able to fix and troubleshoot all the application issues deployed on end user systems (for eg. App Login Failures, App not installed, Software Installations which are failed)
  • Good client management and communication skills.
  • Should be able to troubleshoot if any application is not working due to network related issues.
  • Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
  • Good understanding of ITIL concepts & ticketing tools.
  • Accurately document all work performed through the ticketing system including details.
Personal Attributes:
  • Good knowledge of Infrastructure support.
  • Strong analytical and problem-solving capabilities
  • Well organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information
In-depth knowledge of:
  • Microsoft Office applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
Basic knowledge of:
  • Active Directory
  • Exchange
  • Apple OS
  • SCCM
IT Qualifications

At least two of the following:

  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification
Experience in a similar role
  • 3+ years of relevant experience.
What next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com.

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