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In Room Dining and Minibar Team Leader

2 months ago

Sydney, New South Wales, Australia SOFITEL Full time
{"Job Title": "In Room Dining and Minibar Team Leader", "Job Description": "Role Overview

At Sofitel Darling Harbour, we are committed to delivering exceptional luxury experiences for our guests. As a key member of our In Room Dining and Minibar team, you will play a vital role in ensuring that our guests receive personalized service and memorable experiences.

Key Responsibilities
  • Organize and control the day-to-day operation of In Room Dining and Minibar, working closely with the Assistant Outlet Manager.
  • Ensure the outlet is set to the required standard, adhering to departmental procedures and checklists.
  • Demonstrate the "Passion for Excellence" by serving guests with flair and professionalism, ensuring their requests are quickly and efficiently met.
  • Embody the art of French hospitality through a "can-do" attitude.
  • Perform tasks within a timely manner.
  • Assist with implementation and maintenance of Sofitel Brand Standards.
  • Assist the Outlets Manager with the training and development of all ambassadors, while maintaining a detailed training log.
  • Follow up on all guest comments, requests, and complaints, informing the Supervisor and Assistant Manager of all such matters.
  • Maintain storerooms to ensure tidiness and adequate inventories are upheld.
  • Lead by example in regards to departmental grooming and attitude towards the customer.
  • Be fully familiar with all operations concerning the Food and Beverage department on a daily, weekly, and monthly basis.
Requirements
  • Highly motivated with excellent attention to detail.
  • 1-2 years of experience within a similar role.
  • Strong communication skills.
  • Always display a professional appearance, representing our Sofitel brand.
  • Ability to work a rotating roster, including weekends and public holidays.
  • Hold a current RSA certificate.
Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full AU working rights are required for this role.

", "Company Description": "Discover the Sofitel Darling Harbour. Outstanding people make it all happen and we are committed to creating an energizing, rewarding, and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests."}