Senior Operations Coordinator

3 days ago

Perth, Western Australia beBeeCoordinators Full time $105,618 - $123,200
Job Summary

We are seeking a Senior Operations Coordinator to join our team. This is an excellent opportunity for a highly organized individual with proven people management experience in a dynamic operational environment.

The role is integral to supporting the Security Services Branch by ensuring that service delivery aligns with operational objectives and business outcomes.

Key Responsibilities
  • Manage customer enquiries and complaints related to ticketing and infringements, and oversee the efficient processing of infringement notices, including system improvements.
  • Liaise with prosecution staff and respond to infringement appeals, making decisions on whether to uphold or dismiss them.
  • Supervise investigations and work with the Fines Enforcement Registry to reduce outstanding and unpaid notices.
  • Contribute to strategies and policies aimed at reducing fare evasion, and analyze performance data to inform continuous improvement.
  • Lead and support Parking Attendants, resolve parking issues, manage support services expenditure, oversee contractors, and ensure appropriate staffing, training, and performance management.

This role has 13 direct reports and serves as the central escalation point for support services matters.

Requirements
  • Extensive experience managing administrative teams, delivering high-quality support, and handling enforcement related to fare evasion, parking, and relevant regulations.
  • Strong numeracy skills, experience with financial processes and statistics, and a solid understanding of courtroom procedures.
  • Strong leadership skills with experience supporting and managing teams, including in high-pressure or conflict situations.
  • Strong written and verbal communication skills, with experience in team development, modern customer service practices, and conflict resolution.
  • Well-developed problem-solving and analytical abilities, combined with effective organizational skills to prioritize and manage tasks efficiently.
Benefits
  • Opportunities to grow through personal development and career pathways.
  • Subsidized corporate apparel and spectacles.
  • Opportunity to join our social club offering savings and benefits all year round.
About the Role

This is a full-time position available for an immediate start. Suitable applicants will be used to fill similar vacancies within the next 12 months.

Eligibility

To be eligible to work permanently, you must be an Australian citizen, have permanent residency status, or hold a current visa with permanent working rights in Australia.

We are an equal opportunity employer and encourage people with disability, Aboriginal and Torres Strait Islander people, and persons from culturally diverse backgrounds to apply.

How to Apply

Please provide a comprehensive CV with two work-related referees and a cover letter outlining your experience and demonstrating strong leadership capabilities.

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