Senior Operational Coordinator
1 day ago
The Aged Care Quality and Safety Commission is seeking a highly skilled Operations Support Officer to join our team. This role will provide high-level administrative support to the Audit Operations team, assisting with the coordination of audit activities and providing logistical arrangements.
Key Responsibilities:
- Coordinate scheduling and logistical arrangements for audit related activities, including travel booking and associated administrative support.
- Enter, manage and share regulatory information accurately within Commission systems to support quality assurance activities and reporting processes.
- Maintain accurate and timely records, including filing and version control, in accordance with Commission standards.
- Apply sound administrative practices to maintain accurate data integrity, support internal reporting and ensure consistent access to operational information across the section.
- Respond to routine enquiries from stakeholders and escalate complex queries to appropriate team members whilst maintaining professional relationships to support operations and efficient information flow.
- Undertake a range of administrative activities, including managing correspondence, calendar management and coordination, organising meetings and preparing meeting records to support daily team operations.
- Support project related tasks and team initiatives as required, contributing to operational outcomes that align with Commission priorities.
- Contribute to continuous improvement initiatives to assist building and growing team capability.
Requirements:
- Demonstrated experience in operations, administrative management, and/or project or service delivery roles within a defined framework to support the delivery of outcomes.
- Strong attention to detail and diligence in quality assurance, with the ability to interpret and adjust data insights to support the delivery of agreed outcomes.
- Strong interpersonal and communication skills, both verbal and written, with the ability to foster collaboration, develop and maintain effective stakeholder relationships across a range of organisational levels.
- Demonstrated ability to manage routine enquiries and appropriately escalate issues as required.
- Demonstrated strong organisational and time management skills to effectively operate in a dynamic environment, managing competing priorities, and coordinating team workload to deliver agreed outcomes.
- Demonstrated initiative in supporting continuous improvement and enhancing processes, systems, and controls to ensure consistent and compliant regulatory outcomes.
- Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission's Regulatory Operating Model.
- Demonstrated experience and proficiency in Microsoft Office Suite applications for effective communication, data management, and related tasks.
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