Senior Portfolio Manager

1 month ago

North Sydney Council, Australia Shift Full time
Unlock Your Potential as a Senior Portfolio Manager - Credit Control

We are seeking an experienced and results-driven Senior Portfolio Manager to lead our Credit Control team in achieving exceptional performance and customer satisfaction. As a key member of our business, you will play a pivotal role in driving revenue growth and ensuring the highest standards of credit management.

About Us:

Shift is a leading provider of financial solutions for Australian SMEs, dedicated to helping businesses take control of their cash flow, streamline trade terms, and choose the right financial products. Our mission is to empower Australian businesses to thrive by delivering market-leading technology and expert business expertise.

Your Role:

As a Senior Portfolio Manager - Credit Control, you will be responsible for managing and coaching a team of collection officers to achieve high performance and engagement. You will drive team results, ensure compliance with regulatory requirements, and contribute to continuous improvement initiatives. This is a fantastic opportunity to lead a motivated team and make a significant impact on our credit control management framework.

Key Responsibilities:

  • Lead and develop a team of collection officers to achieve high performance and engagement.
  • Drive team results, achieving KPIs and maintaining quality service standards.
  • Serve as the point of contact for collections-related queries and escalations.
  • Allocate work effectively to ensure portfolio is up-to-date and performance standards are met.
  • Support the implementation of new initiatives and continuous improvement projects.
  • Ensure compliance with regulatory requirements and best practices.
  • Collaborate with other departments to address challenges and improve operations.
  • Oversee account progression to ensure timely actions, including legal proceedings or repossession.

Requirements:

  • Extensive experience in Commercial Collections, ideally with a proven track record of success in this area.
  • A background in People Management, with the ability to lead and develop teams.
  • Strong understanding of Australian regulatory obligations (ASIC Debt Collection guidelines, Privacy Act).
  • Experience managing specialised portfolios (Hardship, Repossessions, or Legal) is preferred.
  • Ability to collaborate effectively with stakeholders at all levels.
  • Excellent relationship-building, communication, and phone management skills.
  • Resilient, results-driven, and adaptable.

Benefits:

  • Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
  • Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
  • Family support – industry-leading 26 weeks paid parental leave.
  • Varied workspaces – our office enables areas for collaboration, brainstorming, and socialising as well as focus zones.
  • Wellness focus – grab a healthy breakfast, snacks, and if you like keeping active, we have excellent building facilities to support you.
  • Positive environment – come together with all your colleagues at Sydney HQ every 100 days to set and collaborate on key cross-functional business priorities.

Estimated Salary: $120,000 - $150,000 per annum, depending on experience.

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