Collections Portfolio Manager

2 days ago

North Sydney Council, Australia Shift Full time
Job Overview

Shift is seeking an experienced Collections Team Leader to drive team performance and develop talent in our credit control management framework.

Responsibilities
  • Lead, coach, and develop a team of collection officers to ensure high performance and engagement.
  • Drive team results, achieving KPIs and maintaining quality service standards.
  • Serve as the point of contact for collections-related queries and escalations.
  • Allocate work, ensuring the portfolio is up to date and performance standards are met.
  • Support the implementation of new initiatives and continuous improvement projects.
  • Ensure compliance with regulatory requirements and best practices.
  • Collaborate with other departments to address challenges and improve operations.
  • Oversee account progression to ensure timely actions, including legal proceedings or repossession.
Requirements
  • Extensive experience in Commercial Collections, ideally with a proven track record of success in this area.
  • A background in People Management, with the ability to lead and develop teams.
  • Strong understanding of Australian regulatory obligations (ASIC Debt Collection guidelines, Privacy Act).
  • Experience managing specialised portfolios (Hardship, Repossessions, or Legal) is preferred.
  • Ability to collaborate effectively with stakeholders at all levels.
  • Excellent relationship-building, communication, and phone management skills.
  • Resilient, results-driven, and adaptable.
What We Offer
  • Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
  • Flexible working environment – we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
  • Family support – industry leading 26 weeks paid parental leave.
  • Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.
  • Wellness focus – grab a healthy breakfast, snacks and if you like keeping active, we have excellent building facilities to support you.
  • Positive environment – come together with all your colleagues at Sydney HQ every 100 days to set and collaborate on key cross functional business priorities.

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