
High Volume Customer Service Representative
1 week ago
We are currently seeking a skilled Customer Service Professional to join our team.
About the Role
In this role, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.
Your Key Responsibilities Will Include:
- Assessing and processing bookings in a timely manner
- Providing high-quality support to customers via phone and other channels
- Maintaining accurate records and managing queue work efficiently
- Collaborating with healthcare providers to ensure seamless service delivery
- Staying up-to-date with industry knowledge and best practices
You Will Thrive in This Role If:
- You have prior experience in a customer-facing role, preferably in a high-volume call centre environment
- You possess excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences
- You are detail-oriented and able to multitask effectively
- You have a strong ability to work under pressure and meet deadlines
- You are committed to ongoing learning and development, with a desire to grow and progress in your career
What We Offer
We provide a comprehensive range of benefits and opportunities for growth and development, including:
- A competitive salary package and annual bonus
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career progression and advancement within the company
- A dynamic and supportive work environment that fosters collaboration and innovation
About Us
We are a leading healthcare organisation dedicated to delivering exceptional patient care and outcomes. Our team is passionate about making a positive impact on people's lives, and we are committed to creating a culture of care and respect.
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